The White Pages: A Library Industry Blog

January 23, 2009

Lessons I Learned in an African Library, By Guest Blogger: Heidi Currie, MLS — Regional Account Manager, Southeast Territory

Filed under: Uncategorized — ashleywhite @ 1:18 pm

Since I was a high school student, I always dreamed of seeing and experiencing Africa. The real Africa, mind you, not the luxury-tented safari Africa that so many travelers experience. After a year of research, I located a company that sponsors “volunteer vacations” in Africa and signed up for their Tanzania program. The Tanzania program specialized in sending volunteers to a small village and having the volunteers teach classes in English. Other aspects of the work that we were to do involved small construction projects for the local boarding school.

After figuring out where exactly Tanzania was, I applied for my month-long visa, got the endless number of “recommended” inoculations, and packed my bag for my big adventure. After being stranded in Dubai (always buy travel insurance in case the third-world country’s airline goes bankrupt two days before you need to board that plane…I learned that lesson here) I finally made it down to Dar es Salaam, Tanzania and met the smiling face of Mohammed, our driver. I think that I actually burst into tears when I saw him holding up the sign looking for me at the airport.

Once all the members of the group arrived in Dar, we spent the night at a hotel on the Indian Ocean getting to know one another over the warm, but delicious, local brew. The next morning, we got into our small bus and embarked on the 12 hour drive to the village that would be hosting us for the next month. In reality, it was probably only about a 300 mile drive, but the road situation (or lack of, I should say) prolonged the drive into an uncomfortable, mind-numbing, dusty 12 hours. I won’t even get into the bathroom-break situations, but driving through the African countryside certainly never disappoints! We exclaimed and shrieked every time we saw an elephant, zebra or giraffe crossing the road. Mohammed was very amused at his carload of “mzungos”. Mzungo, we learned that day, literally means “white”. From this point on, no one in the village ever learned our name, but we were all greeted by smiling faces exclaiming “Jambo, mzungo!”.

The first day in the village, the headmaster of the school comes to meet us and finds out that there is a librarian in the group. He asks me if I would be willing to work separate from the group at their library helping them with a special project. This would be better than I imagined! I jumped at the chance! How incredible to spend my days working in their library!! The headmaster walked me into the village and introduced me to Mama Rachael, the librarian, who unfortunately spoke zero English. My few Swahili phrases that I had learned just barely got us through the motions of introductions. Luckily, the headmaster was fluent and showed me to my task. The job before me was about 12 boxes of papers that were old tests, study guides, etc for all the classes that the students at the school can take. Since the village has no electricity, it therefore has no way to photocopy tests and guides for their students. The Tanzanian government issues the village schools all the tests that it needs for their student body, but no more than once. So recycling is absolutely critical to the school’s student body and teachers. All tests are used over and over as well as any other “handouts” that the students can get. The problem with the way that they were being “filed” is that there was no method to their filing. The papers were literally dumped into boxes. It took me and a student three weeks to separate all the papers out and bind them together for future use.

The best part of the whole project was getting back to the basics mentally and physically. The lack of running water and electricity can really freak out those of us who take that for granted. The town’s one small well that gave the locals their water ran dry the last two weeks we were there, and they take this all in stride, knowing that tomorrow morning, instead of walking the two miles to get their buckets of water, they’ll be walking 8 miles to the next village and back with the water. But the locals did all of this without a second thought. The children of the village all take on massive responsibilities by the age of 4 and 5, taking care of their siblings, herding cattle, working in the fields, and cooking, and don’t think twice about how hard their lives are in comparison to other children in the world. We had a child psychologist in our group who, two weeks into our program, remarked that he hadn’t heard a single child crying. In fact, none of us had, we just saw kids running around in tatters barefooted, laughing and playing with one another.

My favorite Swahili phrase that I learned in Tanzania was “nitakumbuka”, which translates into “I will remember”. What I will remember the most about my trip to Africa was the smiling and laughing faces of the locals and realizing that these people may not have the material wealth that we are used to, but they do have something that we don’t. They truly know and care about each member of their village. They know which children have been orphaned and they take care of them. They know which families may need a little extra food that week and they take care of them. It is a cultural awareness and pride that we should all strive to achieve in our own towns and communities. I came back to the US in a state of shock and embarrassment in remembering what I would complain about almost daily. Every morning I now mutter “nitakumbuka” when I wake up and try to remember what is really important in a happy life.

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November 3, 2008

November to Remember

Just wanted to remind everyone that we have started our “November to Remember” sale.  We are offering a 20% discount on all published titles from our stock publishers for the month of November.

  

Please feel free to contact me to run any reports in certain subject areas or publishers that you might find useful.  Many customers ask me to run reports in certain subject areas to beef up their collection when we run these specials.  Or, I might run a Doody Core Title purchase history report to see if there are some key titles your collection is missing.  If anyone needs me to run any reports, please let me know.  You can e-mail me at ashleyw@mattmccoy.com.  

 

In addition, I’m leaving Wednesday for the week to attend the Charleston Conference: Issues in Book and Serials Acquisition.  I look forward to this conference every year to find out the latest industry information on Open Access, ebooks, consortiums, collection development and more.  I’ll make sure to tell everyone what I learned when I return!

September 25, 2008

Why didn’t I think of that?

Suggestions from our customers have resulted in new and improved features on our website. When a customer calls or e-mails with suggestions for simple changes to make their jobs easier, I always think “why didn’t I think of that?” 

 

Here are some recent changes we implemented due to customer suggestions:

 

1.  When adding items to your shopping cart, the user now has the option to save the titles to an Excel file.  Customers use this feature to import the ISBN# column to Connexion to search the numbers and download the records.  The records can then be exported to their ILS and then the order can be sent EDI/Edifact.  It is also useful if you need to place your orders through your purchasing department.  You can save items in a Shopping Cart over a period of time, and then when you are ready to order, save to an Excel file and give to purchasing to place your order.

 

We figured if we are going to add this feature to the shopping cart, we may as well add it to the Bookshelf feature too.  Thanks for the suggestion goes to Julie Christerson from Pacific University.

 

2.  I was giving a presentation to a library once and was discussing all of our website features.  I told them about our “keyword” search feature which allows you to search for a word or string of words in a book title.  They explained to me that is not a “true” keyword search.  For it to be a true keyword search, you need to be able to search all the fields.  Of course I agreed, and as soon as I got back, I submitted the programming change request.  I am happy to announce that you can now search keyword in title, table of contents, abstract, and subject definition/MeSH heading.  This feature is very helpful when trying to find books on very specific subjects. 

 

3.  We offer a service where customers will receive an e-mail with a weekly, bi-weekly, or monthly list of new books.  The list can be titles in specific areas like consumer health, orthopedics, pediatrics, or everything we receive.  I have a customer at the University of St. Francis in Ft. Wayne, Indiana who thought it would be nice if we could include the hyperlink for the book.  That way, if the e-mail is being forwarded to faculty members, they could click on the link for more information (cover scan, table of contents, abstract, etc.).  I thought it would be difficult to program, but it’s a great idea.  It turned out to be a simple request and was done the next day.  I think many of my customers who receive these e-mails will benefit from the request.  Thanks Lauralee!

 

4.  At the NCNMLG/MLGSCA joint meeting this past February, a customer asked if we could improve the website by allowing a search for more than one Doody Star Ratings. A user could choose to see all the 4 and 5 star titles, etc.  Previously, you could only search by one star rating at a time.  I am happy to announce that you can now search by multiple star ratings.  Thank you for the suggestion Kathy Stemmer-Frumento. 

 

If you can search by multiple star ratings, I thought we should do something similar with the Doody Core Title ratings (you need to be signed in and be a DCT subscriber to see this feature).  This improvement was completed and you can now put in the word “orthopedics” in the keyword search, then go down and click 3.0, 2.0-2.9, and a list pulls up of 22 titles.  This is a great feature if you are looking to fill areas of a collection. 

  

We are also in the process of doing some website changes for our new ebrary ebook titles based on some suggestions from customers.  Those should be completed soon.  Stay tuned…

 

I could go on and on and have already gone on long enough.  If anyone else has a suggestion on how we could improve something, please let me know!

 

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